Frequently Asked Questions
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How do I manage the users on my account?
From the administrator user you can create and edit the users of your account as well as control the use of each agent.

1) Access the user menu

From the functionality bar on the left, select My Account --> Users to see the dashboard with all the users of your account. 

 



2) User information

The first thing you see are the remaining slots in your contracted plan to add additional users at no cost

Use the filter box to quickly find the email address of the user you are looking for.
In the table you will find, from left to right, the following information: 
  • Status: Active / Inactive
  • E-mail
  • Date of last access
  • Valuation reports generated
  • Number of ads opened
  • Quantity of market researches  
  • Tasks created for advertisements
  • Saved zones i
  • Available actions: Edit or change status

3) Creation

  1. Click the button Create User
  2. Enter agent's email address
  3. Optional: Include name, surname, telephone number and role
  4. Click on Accept
  5. Enter the e-mail addresses to which you want to receive the access codes.
  6. Click on Accept and the new user is created immediately.


4) Management

After the metrics of each agent you will find 2 buttons where you can manage the user.

Click on the first one to edit an existing user and modify their personal data or access password.
In the second icon you can: 
  • Deactivate a current user removing it´s cost.
  • Reactivate an existing user recovering its profile information
 
 (💡) Deactivating/Reactivating an existing user is only possible once per month  

5) Cost

It is possible to enable an additional user at any time and for any of the available licences. If this user exceeds the available slots in the contracted plan, there will be an additional cost of 16€/month that will be reflected in the next invoice.

Customise your account with the exact number of agents you need!



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Betterplace  | 2024